Terms and Conditions
Please read these Terms and Conditions carefully before using our wellness center services. By using our services, you agree to be bound by these Terms and Conditions.
1. Services Offered:
Our wellness center offers a variety of services to promote wellness and relaxation. The availability and pricing of these services may vary and are subject to change without notice.
2. Bookings:
To book any of our services, you must call our center. All bookings are subject to availability. By booking a service, you agree to provide accurate and complete information including your name, contact information, and medical history.
3. Confirmations:
To confirm an appointment, a non-refundable deposit must be paid in advance which will later on be deducted from your final bill. The deposit amount will be communicated at the time of booking. Bookings without cleared deposits will not be confirmed. If a deposit is not cleared after the second reminder, the time slot will be reinstated and available to book by other clients.
4. Cancellation and Rescheduling:
If you wish to cancel or reschedule your appointment, you must notify us at least 24 hours in advance. Failure to notify us within this timeframe may result in a loss of deposit. We reserve the right to reschedule or cancel appointments in case of unforeseen circumstances or staff availability issues. In such cases, we will offer alternative dates/times or provide a refund if necessary.
5. Client obligations:
Before undergoing any therapy session, you must provide informed consent, indicating that you understand the procedure and its potential risks and benefits. If you have any concerns or questions, it is your responsibility to seek clarification from the practitioner before proceeding. You must follow the practitioner's instructions before and aftercare. Understand that the results of the treatments may vary from person to person. Recognize that the practitioner cannot guarantee specific outcomes or complete resolution of any health issue. Arrive on time for your scheduled session to ensure that the practitioner can provide the full allotted time for your treatment. Late arrivals can result in loss of deposit and refusal of service.
6. Payments:
Payment for our services must be made in full before or straight after your session. We accept cash, credit/debit cards, and bank transfer payment methods. Prices for our services are listed on our website and are subject to change without notice. Any additional fees or charges incurred during the provision of services (e.g., special requests, additional treatments) must be paid promptly.
7. Refunds and Returns:
Refunds and returns are subject to our discretion and will be assessed on a case-by-case basis. We may offer refunds or service credits in the event of cancellations/rescheduling made by us, or if the service provided does not meet our quality standards. Products purchased from our wellness center are non-refundable unless they are faulty or damaged.
8. Liability:
While we strive to provide a safe and secure environment, you acknowledge that participating in our services may involve certain risks. You agree to accept full responsibility for any injuries, damages, or losses that may occur during your visit to our wellness center unless it is solely due to the negligence of our employees. We recommend that you consult with a healthcare professional before engaging in any physical activities or treatments.
9. Offers and Promotions:
Offers cannot be used in conjunction with one another and are subject to availability
10. Privacy:
We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws and regulations. By using our services, you consent to the collection, use, and disclosure of your personal information and comply with our rules as outlined in our Privacy Policy.
11. Code of Conduct:
We expect all visitors to our wellness center to behave respectfully towards our staff, other visitors, and the equipment/facilities provided. We reserve the right to refuse service or ask any individual to leave if they engage in disruptive, offensive, or inappropriate behavior.
12. Modifications:
We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically for any changes. Your continued use of our services after any modifications constitute your acceptance of the updated Terms and Conditions.
If you have any questions or concerns regarding these Terms and Conditions, please contact our customer service team.
Privacy Policy
At Al - Shifa Therapy Ltd., we value the privacy of our clients and have developed this privacy policy to inform you about the collection, use, and sharing of personal information in relation to our services. By availing our services, you acknowledge and consent to the practices described in this policy.
1. Personal Information We Collect
During your visit to Al - Shifa Therapy, we may collect certain personal information from you, which may include but is not limited to, your name, contact details, medical history, and treatment preferences. This information is collected to provide you with a personalized and quality experience.
2. Use of Personal Information
We use your personal information solely for the purpose of providing our treatments. This includes scheduling appointments, tailoring treatments to your preferences, and ensuring the delivery of a professional and enjoyable experience. We will not use or share your personal information for any other purposes unless required by law or with your explicit consent.
3. Photography and Videography
We understand that you may wish to capture memories of your visit at Al - Shifa Therapy. Clients are permitted to take photos and videos within our premises, with the exception of our therapists. To protect the privacy and rights of our therapists, capturing their images without their consent is strictly prohibited.
4. Copyrights and Usage Rights
By taking photos or videos within our premises, you grant Al-Shifa Therapy Ltd. a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and publicly display these materials for promotional or marketing purposes. This includes but is not limited to featuring them on our website, social media platforms, print materials, or any other advertising medium. This license does not extend to the use of your personal information or images of our therapists.
All media utilized by us is copyrighted and is not available for use by others without our explicit consent.
5. Security Measures
We have implemented reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties unless explicitly authorized by you or required by law. This does not include trusted third parties who assist us in operating our business or servicing you, provided they agree to keep the information confidential.
7. Changes to this Privacy Policy
We reserve the right to modify or update this privacy policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns regarding our privacy policy or the handling of your personal information, please contact us. Your privacy is important to us, and we are committed to addressing any concerns you may have.